In a world that’s increasingly digital, that means choosing customer support solutions like Live Chat that span multiple digital channels, so you can deliver consistent—and consistently outstanding—support wherever your customers want it. Businesses with efficient, integrated systems that bridge the digital customer service gap will stand out from the competition and earn higher customer satisfaction and retention rates.
During the Chat session our committed Live chat agent will gather the customer details such as email and phone number along with the query details, which will be emailed to you instantly as a pre-qualified lead. This would enable you to respond promptly.
Our professional live chat agents pinpoint your website visitors need and help you boost your sales conversion by 3 times.
In case the Live Chat agent is challenged in providing additional assistance to the customer due to the nature of the query, they can route the relevant chat to the assigned person within your respective department
We shall proactively engage with your website customers to understand their requirements and offer suitable and relevant assistance. It is important to note that 74% customers are receptive to proactive chats and the potential for them to buy is 6x.
Our Live Chat agents shall monitor and provide a 24/7 X 365 days support and service to the visitors and customers on your website.
Our Live Chat agents refer to the customers chat history while chatting , whereby it reduces the chat time and generates an improved customer experience
Chat Feature can be embedded on your Facebook Fan Page, thus providing a new channel for your customers to connect with our agents.
Co-browsing allows an agent to virtually guide a customer through an online purchase or complex process on your website, such as filling out a form. The application requires no downloads and securely masks sensitive customer information from the agent.
Live Chat file transfer allows agents and customers to send and receive documents and images easily and securely without having to switch between applications or wait for an email. File transfer works seamlessly between computers and mobile devices increasing efficiency and reducing the time to resolution.
Live Chat helps manage the volume of emails by routing to the correct person/department automatically – avoiding the back-and-forth that slows down response times. By managing inbound emails and the on-going conversation, Live Chat makes it easier to meet your SLAs, hassle-free.
Organizations that host multiple and diverse websites due to their nature of business can look forward to us for providing a single window service at a competitive price.
To ensure data privacy and confidentiality all your leads and chat transcripts are stored in a centralized and secure data base and is accessible solely to you.
Integration between the Live Chat application and your respective CRM/ERP shall be provided so as to enable the Live Chat advisors to automatically add the leads to your systems.
Let the experts at ITCube handle your customer service, get in touch with our team today!Contact